Terms & conditions and Privacy policy

BRIGADEIRO GOURMET UK

TERMS & CONDITIONS:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Brigadeiro Gourmet UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Brigadeiro Gourmet UK’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 12570987. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, city, address and phone.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cancellation Policy:

Payment in full is required to secure your order. When ordering with Brigadeiro Gourmet
UK, is required 48 hours notice for any changes to your order. We have a no cancellations
policy but in the event of an emergency or if your event is cancelled and it’s beyond your
control, we are happy to move your order to a later date or issue a store credit. Thank you for
understanding our policy while we do our best to be flexible to individual needs.

Allergies or Ingredient Sensitivities:

While we do have select products that do not contain wheat or nuts, all of our products are
baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy may be present
in high volumes. Due to the presence of these allergens at all of our baking facilities, we do
not recommend consuming any of our desserts if you have any food allergies or
intolerances. Any queries please speak with our staff before placing an order.

Ordering, payment, collection, and delivery:

We deliver across the majority of London postcodes, Windsor, Ascot, Sunningdale, Sunninghill and Surrey. We recommend that you place your order at least 48 hours in advance. We can usually accommodate most orders, however, the more notice you give us the more likely we will be able to fulfil your order. To get a delivery fee, place an item in your shopping cart at our website and then shipping will be determined by checkout.

We process orders from Monday – Friday for deliveries between Tuesday – Saturday (Note -orders placed on Friday after midday will be delivered on Tuesday). We require payment in full to finalise and confirm your order. Prices are subject to change until your order is paid for. We run an 8-hour window for delivery, please note we require a local mobile number for someone at the delivery location for the courier. Since our products are perishable, we suggest you ship your order to an address where someone is available to receive it. We can only guarantee the quality of our product if it is received by the shipping day selected by the customer at the time of purchase. If you are buying a product to be delivered as a gift for someone, please ensure you have their full delivery address and contact number. If the address or contact number is incorrect, this may result in a redelivery fee.

We are sorry, but we are unable to specify an exact delivery time.

Should you need any further clarification please email [email protected]

Cake Storage & Fresh Fruit and Flowers:

All our cakes should be kept in a cool place or fridge between delivery and serving. We advise taking the cake out of the fridge one hour before serving to allow it to come up to room temperature. We advise serving cakes with fruit and/or flowers on the day of delivery. Please note our flowers are decorative and not edible.

Privacy and Cookies

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of any personal information entered on this site. Brigadeiro Gourmet UK encrypts billing information wherever it is requested. Brigadeiro Gourmet UK collects personal information online, including names, postal and email addresses, mobile numbers, and billing information. Brigadeiro Gourmet UK may also collect business information, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

At Brigadeiro Gourmet UK we understand your concerns about the security of online transactions. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, to reply to your emails, handle your complaints, and process billing and business requests) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We do not share your information with a third party.

How do we use cookies?

We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features that they add to this site. It is recommended that you leave all cookies if you are unsure whether or not you need them if they are used to provide a service
that you use.

Disable cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser’s Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain features and features on this site. Therefore, it is recommended that
you do not disable cookies.

Cookies we set

Account-related cookies

If you create an account with us, we will use cookies to manage the registration and general administration process. These cookies will generally be deleted when you log out of the system, however, in some cases, they may remain later to remember your site’s preferences when you log out.

Login related cookies

We use cookies when you are logged in so that we can remember this action. This saves you from having to sign in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access resources and restricted areas when you log in.

Cookies related to email newsletters

This website offers newsletter or email subscription services and cookies can be used to remember whether you are already registered and whether to show certain notifications valid only for registered/unsubscribed users.

Orders processing related cookies

This website offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Search-related cookies

We periodically offer surveys and questionnaires to provide interesting information, useful tools or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing the pages.

Forms-related cookies

Login related cookies

When you submit data using a form such as that found on contact pages or comment forms, cookies can be set to remember the user’s details for future correspondence. Site preferences cookies
To provide a great experience on this site, we provide the functionality to set your preferences for how that site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you can find through this website. This site uses Google Analytics, which is one of the most widespread and reliable analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track items such as how much time you spend on the site
and the pages you visit so that we can continue to produce compelling content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third-party analytics are used to track and measure the use of this site so that we can continue to produce compelling content. These cookies can track items such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the
site for you. We periodically test new features and make subtle changes to the way the site looks. When we are still testing new features, these cookies can be used to ensure that you receive a consistent experience while on the site, while understanding which optimisations our users
appreciate most. As we sell products, it is important to understand the statistics on how many visitors to our website actually buy and, therefore, this is the type of data these cookies will track. This is important to you, as it means that we can make accurate business forecasts that allow us to analyse our advertising and product costs to ensure the best possible price.

User Commitment

The user undertakes to make adequate use of the content and information that Brigadeiro Gourmet UK offers on the website and with an enunciative but not limiting character: A) Not to engage in activities that are illegal or contrary to good faith and public order;
B) Do not divulge content or advertising of a racist, xenophobic nature, legal bookmakers,
illegal pornography, of apology to terrorism or against human rights;
C) Do not cause damage to the physical (hardware) and logical (software) systems of Brigadeiro Gourmet UK, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing damage previously mentioned.

More information

Hopefully, it is clear and, as mentioned earlier, if there is something you are not sure whether you need or not, it is generally safer to leave cookies enabled if you interact with one of the features you use on our website.

This policy is effective from December / 2020.