BRIGADEIRO GOURMET UK
TERMS & CONDITIONS:
Payment in full is required to secure your order. When ordering with Brigadeiro Gourmet
UK, is required 48 hours notice for any changes to your order. We have a no cancellations
policy but in the event of an emergency or if your event is cancelled and it’s beyond your
control, we are happy to move your order to a later date or issue a store credit. Thank you for
understanding our policy while we do our best to be flexible to individual needs.
Allergies or Ingredient Sensitivities:
While we do have select products that do not contain wheat or nuts, all of our products are
baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy may be present
in high volumes. Due to the presence of these allergens at all of our baking facilities, we do
not recommend consuming any of our desserts if you have any food allergies or
intolerances. Any queries please speak with our staff before placing an order.
Ordering, payment, collection, and delivery:
We deliver across the majority of London postcodes, Windsor, Ascot, Sunningdale, Sunninghill and Surrey. We recommend that you place your order at least 48 hours in advance. We can usually accommodate most orders, however, the more notice you give us the more likely we will be able to fulfil your order. To get a delivery fee, place an item in your
shopping cart at our website and then shipping will be determined by checkout.
We process orders from Monday – Friday for deliveries between Tuesday – Saturday (Note -orders placed on Friday after midday will be delivered on Tuesday). We require payment in full to finalise and confirm your order. Prices are subject to change until your order is paid for. We run an 8-hour window for delivery, please note we require a local mobile number for
someone at the delivery location for the courier. Since our products are perishable, we suggest you ship your order to an address where someone is available to receive it. We can only guarantee the quality of our product if it is received by the shipping day selected by the customer at the time of purchase. If you are buying a product to be delivered as a gift for someone, please ensure you have their full delivery address and contact number. If the address or contact number is incorrect, this may result in a redelivery fee. We are sorry, but we are unable to specify an exact delivery time.
Should you need any further clarification please email [email protected]
Cake Storage & Fresh Fruit and Flowers:
All our cakes should be kept in a cool place or fridge between delivery and serving. We advise taking the cake out of the fridge one hour before serving to allow it to come up to room temperature. We advise serving cakes with fruit and/or flowers on the day of delivery. Please note our flowers are decorative and not edible.
Privacy and Cookies
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of any personal information entered on this site. Brigadeiro Gourmet UK encrypts billing information wherever it is requested. Brigadeiro Gourmet UK collects personal information online, including names, postal and email addresses, mobile numbers, and billing information. Brigadeiro Gourmet UK may also collect business information, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.
At Brigadeiro Gourmet UK we understand your concerns about the security of online transactions. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, to reply to your emails, handle your complaints, and process billing and business requests) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We do not share your information with a third party.
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you do not disable cookies.
Cookies we set
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Third-party analytics are used to track and measure the use of this site so that we can continue to produce compelling content. These cookies can track items such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the
site for you. We periodically test new features and make subtle changes to the way the site looks. When we are still testing new features, these cookies can be used to ensure that you receive a consistent experience while on the site, while understanding which optimisations our users
appreciate most. As we sell products, it is important to understand the statistics on how many visitors to our website actually buy and, therefore, this is the type of data these cookies will track. This is important to you, as it means that we can make accurate business forecasts that allow us to analyse our advertising and product costs to ensure the best possible price.
The user undertakes to make adequate use of the content and information that Brigadeiro Gourmet UK offers on the website and with an enunciative but not limiting character: A) Not to engage in activities that are illegal or contrary to good faith and public order;
B) Do not divulge content or advertising of a racist, xenophobic nature, legal bookmakers,
illegal pornography, of apology to terrorism or against human rights;
C) Do not cause damage to the physical (hardware) and logical (software) systems of Brigadeiro Gourmet UK, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing damage previously mentioned.
Hopefully it is clear and, as mentioned earlier, if there is something you are not sure whether you need or not, it is generally safer to leave cookies enabled if you interact with one of the features you use on our website.
This policy is effective from December / 2020.